Shipping policy

1. Introduction

At Purist, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines our shipping practices and complies with UAE laws and regulations.

2. Shipping Areas

We currently ship to locations within the United Arab Emirates. If you are outside of this area, please contact us for potential shipping options.

3. Processing Time

Orders are typically processed within 1-3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping Methods

We offer various shipping methods, including:

Standard Shipping
Express Shipping

Shipping costs will be calculated at checkout based on the selected shipping method and destination.

5. Delivery Timeframes

Standard Shipping: Typically takes 3-7 business days.
Express Shipping: Typically takes 1-3 business days.

Delivery times may vary based on your location and external factors such as weather conditions or public holidays.

6. Shipping Costs

Shipping costs are calculated at checkout based on the weight of the items and the delivery location. Free shipping may be available for orders over AED 200.

7. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our courier partner's website.

8. Delivery Issues

If you experience any issues with your delivery, such as delays or missing items, please contact our Customer Service within 48 hours of the expected delivery date.

9. Customs and Duties

For international orders, customs duties and taxes may apply. These charges are the responsibility of the customer and are not included in the product price or shipping fee.